Customer Service Officer, Leisure Centres

Fairfield City Council Part Time Casual 15/09/2022

THE POSITION: The Customer Service Officer is responsible for the provision of front desk and kiosk related duties to all Leisure Centre patrons. This includes general reception and customer service duties, including phone enquiries, cash handling, bookings for centre run programs, selling memberships and general administrative duties relating to the role.


ESSENTIAL:
 Experience in sale and promotion of goods and services and reception services.
 Experience working within a customer service environment and delivering a high level of customer satisfaction.


DESIRABLE:
 Experience with computerised point of sale systems and membership sales
 Experience in a leisure centre/hospitality environment
 Ability to apply initiative and problem solve on issues and implement an appropriate course of action
 Conflict resolution and interpersonal skills
 Ability to demonstrate flexibility, diplomacy, confidentiality, as well such professional working behaviours such as honesty and motivation.

SALARY & EMPLOYMENT CONDITIONS:
 Casual Positions- various hours per week
 $31.48 per hour which is Grade 2 entry level, 25% loading is offered for casual employees, plus penalty rates for weekend work.
 Uniform is provided
 Hours of Work: Between 5am to 11pm Monday to Sunday. However, commencing and finishing times will be flexible and depend on operational needs.


CLOSING DATE: Wednesday 05 October 2022 at 12.00pm


HOW TO APPLY: Applications must address the knowledge, skills, qualifications and experience required in the Position Description. A position description is available from the contact person listed above, or from Council’s Website. To apply online visit Council’s website www.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense.


Please note that this role requires mandatory vaccination against COVID-19 at Fairfield City Council. All applicants must be vaccinated (and provide proof - cited vaccination certificate).


Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.Applicants must have the right to work in Australia, and may be required to undertake a national police clearance as part of the recruitment process.


FURTHER CONTACTS: Enquiries regarding the position should be directed to Emma Dart on 9725 0337 or edart@fairfieldcity.nsw.gov.au


We kindly ask for no recruiters at this stage.


PO BOX 21                                                                                        BRAD CUTTS
FAIRFIELD NSW 1860                                                                      CITY MANAGER