Manager Customer Experience

MidCoast Council Full Time Permanent 18/05/2020

Our organisation

MidCoast Council is a workplace designed for high-performing employees. We value, support and develop those who are committed to delivering positive outcomes for our community. We empower those who bring a “can-do” attitude and who have the courage to make mistakes and learn from them. We strive for continuous improvement in everything we do. Our community is our customer and is at the centre of everything we do.

Right now we are investing heavily in our organisation, and our staff. In early 2021 we will be moving our administration staff into a brand new office in Taree South. We are implementing a single integrated enterprise resource planning solution to enable us to realise efficiencies for our staff and community.

The Role and You

The role of Manager Customer Experience is an opportunity for an innovative thinker, who is passionate about working with people and can take customer experiences to the next level. With a “customer-centric” mindset you will be responsible for putting the customer at the centre of what we do.

You will manage the development, implementation and evaluation of strategic and tactical customer engagement plans, programs that are customer-centred, trusted, add value and deliver outcomes beyond client expectations.

As an organisational leader you will be responsible for working with and influencing others to develop a customer-centred mindset across Council.

As the Manager of a team you will be responsible for inspiring direction and purpose, with mature level-headedness, to deliver results for our community.


A remuneration package will be negotiated with the successful candidate. This package will include a vehicle option.


You will be initially based at Council’s Forster offices, working from other sites as required. Council is planning to move to new offices in Taree South in early 2021.

If you are passionate about customer experience and looking to make an impact this is an opportunity not to be missed.

How to apply 

To apply click "Apply for this job" and you will be directed to our online application process.  

Closing date: Sunday 7 June 2020 at 11:30pm.  

If you would like to discuss this position, please contact Paul De Szell, Director Liveable Communities 7955 7410.