Information & Customer Service Librarian

Parramatta City Council Part Time Permanent 21/11/2019

About the role

We are seeking to appoint a permanent part-time (24.5 hours per week) Information & Customer Service Librarian to work within the City of Parramatta Libraries. This position is directly responsible to the Coordinator of Information and Customer Service.
This position is responsible for providing quality information and customer services across all service points. In the absence of the Librarian – Information and Weekend services, acts as Officer in Charge and be responsible for supervision of staff and the operation and security of Library facilities.

The hours are:

  • Monday 9:00am – 1:00pm  
  • Tuesday 9:00am – 5:00pm
  • Wednesday 1:00pm – 8:00pm
  • Saturday 12:00pm – 4:00pm
  • Sunday 1:30pm – 5:00pm

Please note this position requires working regular weekend and evening shift.
About the person
The successful candidate should have at least two years of experience in staff management within public library environment.

It is essential for applicant to have a recognised professional tertiary qualification in Information Science/Librarianship (eligible for professional membership of the Australian Library and Information Association), or equivalent.

The candidate will need to have the following skills and experience:

  • Ability to deliver high quality customer service in a busy service environment
  • Ability to work in a team environment and employ conflict resolution skills
  • Proven commitment to continuous improvement processes including demonstrated flexibility and responsiveness to changing needs and demands
  • Well-developed ability to organize and prioritise tasks and work under pressure
  • Demonstrated experience and sound understanding of current technological and web based applications in the information and library environment

What’s on offer
We are offering an attractive salary from $74,677 p.a. pro-rata plus Super. City of Parramatta also offer excellent employee benefits, which can be accessed by the successful candidate.

Want to know more? 
Further information regarding the requirements of this role can be found in the attached Position Description, alternatively for a confidential discussion please contact City Of Parramatta Library (02) 9806 5159.
How to apply
Candidates MUST apply online at and answer the position selection criteria. Applications close 11:30pm, Friday 13th December 2019 and will not be accepted through any other medium.

Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. A copy of a valid Working with Children Clearance must be presented at Interview.

The City of Parramatta supports a Drug and Alcohol free working environment and employees may be subject to random testing as a result.  

The diverse culture at City of Parramatta is a source of strength. We have an inclusive working environment with employees from a variety of backgrounds. We acknowledge that diversity in our workforce increases the effectiveness of teams and our capacity for innovation. If you would like to know more, or require assistance with our recruitment process, please email

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights (with no Visa restrictions) in Australia to apply for this position.